Returns and Refunds Policy

At xTool, we stand behind the quality of our laser cutters and engravers with a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you may return your items in their original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team via the online portal or email with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the device and all original accessories in the original shipping box to ensure the precision components are protected during transit.

3

Ship to xTool

Affix the provided prepaid shipping label to the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

4

Inspection and Refund

Once our technicians verify the item's condition, your refund will be processed back to your original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing